What vendors must do
- Hold valid business and food-handling approvals required by their county and by Kenyan law.
- Only list food that is still safe and of good quality at the time of collection.
- Keep hot food hot and cold food cold until handover, using appropriate storage.
- Describe items honestly, including known allergens and the date prepared where relevant.
- Set a pickup window that ends while the food is still good.
- Pack food in clean, food-safe packaging.
What we do
- Review every vendor application before a store can publish listings.
- Enforce a maximum pickup window so nothing is listed for too long.
- Run a moderation queue where any customer can report a listing.
- Remove listings and strike stores when a report is upheld, with automatic suspension after three strikes.
- Keep an audit record of every moderation decision.
What we ask of you
- Collect within the pickup window — this is what keeps surplus food safe.
- Eat prepared meals the same day unless the vendor says otherwise.
- Refrigerate or freeze anything you are not eating immediately.
- Always check the allergen information before eating, especially for surprise bags.
- Report anything that seems wrong. Reports go straight to our moderation team.
Reporting a problem
If food arrives in poor condition, or is not as described, report the listing from its page or email hello@nourishgo.co.ke within 24 hours. Include your pickup code and a photograph if you can. Suspected foodborne illness is escalated to our operations team immediately and may be reported to the relevant county health authority.